.png?height=120&name=LogoOnly_MARCO_FullColor-LGT%20(5).png)
Troubleshooting
- Is the scanned document reaching the scans folder on the M-Files Application Server?
oIf not, engage your IT support team to check the scanner/device configuration to resolve any path based, permission based, or connectivity-based issues.
- Are documents sitting in the Scans Folder AND is Marco’s Barcode solution utilized (Directive Pages)?
oRestarting the Barcode Image Splitter Service should resolve the issue.
- Is the Scans folder empty after the configuration of the scanner was verified?
- Check the _Hold folder on the M-Files Application Server to validate scanning worked, but was not imported due to improper assembly
- This folder will store all failed jobs and include a .txt file (Reason on Hold) outlining why the scan failed to process.
- Expected Patch Code after the Directive Page
Batch had a Directive Code Page but No Patch Code Page following the Directive Page.
- Not enough pages to process based upon Directive
Batch had a Directive Code Page and Patch Code Page but there were not any additional pages in the batch, or a Double-Sided scan Directive was used, and the scanner detected a blank page.